WHAT WE ARE NOT
Navigate does not provide direct in-patient care.
Once a member is admitted to the hospital, we will come to his or her bedside to assist by coordinating and facilitating care. We will provide the member with choice, guiding them through the Italian health care system.
Navigate is not a health insurance company.
We do not pay for the cost of care. We work with insurance companies to assist with payments, reimbursements, and filing claims.
Navigate is not a travel insurance company
If a member needs to extend his or her stay in Italy due to health problems, we do not cover associated costs. We will assist in finding alternative housing, assist in changing flight arrangements, and will coordinate the transport and accommodations of visiting family and friends. Navigate will work with the member's budget and will offer as much choice as possible.
Navigate is not a medical transportation company
Should a situation call for a member to be evacuated back to his or her home country Navigate does not cover the cost of care;
- 24-hour customer line
- Harvard-trained Medical Director
- Expertise in Italian and American healthcare systems
- Continuity of care in a complex medical system
Emergency Assistance
- In-person assistance during hospital stays
- Logistical coordination of all emergency and post-hospital care
- Assistance with billing and insurance claims
- Critical communication between patient, family and hospital
- Unlimited contact with our doctors
Non-emergency Assistance
- Referrals and coordination of visits to quality primary care and specialist physicians
- Language assistance at visits upon request
Navigate does not provide primary medical care services.
We guide our members through the Italian health care system, coordinating their care and helping them access the very best care the system has to offer.
however, we will coordinate the complete service on the member's behalf - communicating amongst Italian doctors, doctors at home, the air ambulance service, the medical flight team, the local consulate, the airline, and the member's family.
Navigate has a relationship with AirMed, the most reliable and well-respected air ambulance company in the field, and we can ensure that our members will receive top-level care. As the cost of medical evacuation is very high, we recommend checking with the primary insurance carrier to see if international medical evacuation services are covered in the plan. AirMed offers coverage plans at reasonable rates. Visit their website for more information.
WHAT WE OFFER
